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Customer Service

Our Promise

From our detailed product descriptions to our superior after sales care, our dedicated team always puts our customer's happiness first. We strive to exceed your expectations and are absolutely committed to the highest standards in service, quality and authenticity. If you have any order queries please do get in touch with our dedicated team.

Orders
Ordering couldn’t be easier, simply add the fashion gems you would like to purchase to your cart and go to the checkout. You will then be asked for your billing and shipping details and you done! You will be sent a confirmation email once the order has successfully been placed and a notification once the item has been dispatched. To make it even easier to shop next time, simply create your own personal account where you can securely store your information and view the status of your orders at any time.

Please note, our fashions are ex high street and chainstore; they were designed for the most popular high street shops but made available due to cancelled orders, over-production or delayed deliveries. As a condition of resale, all our fashions are dispatched with no or covered labels to prevent store returns. This enables our customers to enjoy today’s high street looks at very low prices.

Shipping & Delivery
UK customers

UK standard delivery takes 2 to 4 days and costs £2.95. Bank Holidays will affect delivery times by approximately 1 to 2 days. We will do our best to accommodate specific delivery requests, please email us with the request or any other queries you may have regarding your order quoting your name, order number, and preferred method of contact.

International customers
Overseas parcels can take 10 to 28 days depending on destination and costs £6.00. Bank (and public) Holidays will affect delivery times by approximately 1 to 2 days. We will do our best to accommodate specific delivery requests, please email us with the request or any other queries you may have regarding your order quoting your name, order number, and preferred method of contact. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.

 

Returns, Replacements and Exchange
UK customers
If for any reason you don’t want to an item, you can make use of our simple returns service; sending it back in as new condition within 14-days of receipt, in accordance with your statutory rights. Every delivery we send out includes an advice note, please select a reason why the garment is unsuitable and enter it next to the item you wish to return. If you don't have your advice note, simply enclose a written piece of paper in the return package that includes your reason for returning, the order number and your name and address. If you would like to return an item please use the following address:

 

The Outlet by Vanity House,
Whiteladies Farm,
Shackerley Lane,
Codsall Wood,
Wolverhampton,
WV8 1QZ

 

If you want to order a replacement or exchange item please email us quoting your name, order number, and preferred method of contact, as soon as possible to ensure we have the item in stock and we will reserve it for you. It can take up to 7 days for us to receive your return. Once we receive it, we will endeavour to refund you within 24 hours. Any refund will be issued in accordance with the payment method used for the original purchase. Please bear in mind that refunds processed through a PayPal account can take up to seven working days for the funds to be transferred back onto your card or into your bank account. We will send you an email us confirming the refund as soon as it has been processed.  

 

International customers
If for any reason you don’t want to an item, you can make use of our simple returns service; sending it back in as new condition within 14-days of receipt,  in accordance with your statutory rights. Every delivery we send out includes an advice note, please select a reason why the garment is unsuitable and enter it next to the item you wish to return. If you don't have your advice note, simply enclose a written piece of paper in the return package that includes your reason for returning, the order number and your name and address. If you would like to return an item please use the following address:

 

The Outlet by Vanity House,
Whiteladies Farm,
Shackerley Lane,
Codsall Wood,
Wolverhampton,
WV8 1QZ
United Kingdom

 

If you want to order a replacement or exchange item please email us quoting your name, order number, and preferred method of contact, as soon as possible to ensure we have the item in stock and we will reserve it for you. It can take up to 21 days for us to receive your return, depending on your location and which postal service you use. You are responsible for your goods until they reach us so please obtain proof of postage. Once we receive your return, we will endeavour to refund you within 24 hours. Any refund will be issued to the card used to make the original purchase. Please bear in mind that refunds processed through a PayPal account can take up to seven working days for the funds to be transferred back onto your card or into your bank account. We will send you an email confirming the refund as soon as soon as it has been processed.

 

Defective goods
In the unlikely event that anything you order from us fails prematurely due to either defective workmanship or materials, we will provide you with an appropriate remedy, which may be repair, replacement or full or partial refund. Please email us stating the issue, your name, order number, and preferred method of contact, as soon as possible.

 

Payment

The Outlet by Vanity House currently accepts PayPal. To pay at check out you can log into your protected PayPal account or use the secure PayPal system to pay by credit or debit card. For full details please visit the PayPal website.

Your Account

Creating your own personal account on The Outlet by Vanity House allows you to make the most of our store and fabulous fashions. Register now!

You will be able to move through the checkout process faster, view and track your orders and create your very own fashion gem wish list. Your account will help make your shopping experience fun, fast and fabulous!

 

Privacy & Security

The Outlet by Vanity House is committed to safeguarding and preserving your privacy when you are visiting our site or communicating electronically with us. Your details are not passed on to any third parties. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Vanity House may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Please review our full Privacy policy.